Visit by informal appointment Mon-Fri 10am-4pm | Sat 10am-2pm

Returns

We take great pride in the quality of our products and our service. Absolutely, our intention is to deliver total satisfaction.

Should you not be completely satisfied, we will do our utmost to resolve – whether the services of an onsite technician, polisher or alternative item is required, should you accept.

However, if you wish to return your item, you must contact us in writing within 7 days of receiving delivery. The item must be original and not a bespoke, made to order, special order or non-standard stock item. The item must be complete and in perfect condition, unmarked, undamaged – exactly as supplied. If the item is packaged, all packaging must be complete and in perfect condition.

You will receive a full refund of the item price and delivery charge (if noted) less the cost of return carriage* by the same method as paid, within 5 working days of the item arriving back with us. *You will either have arranged the delivery to us at your cost or our delivery carriers will collect the item and the cost of return carriage will be deducted from refund.

Returns must arrive at our premises within 14 days of delivery and you and us will make return carriage (collection and delivery) possible within reasonable dates and times i.e. Mon – Fri 8am – 6pm. For pianos, these must only be moved by professional piano carriers who are fully insured and guarantee delivery – assembled and complete – at our premises within 14 days of original date of your delivery.

Delivery service by us or our appointed carriers at the time of supply is expressly mainland UK, easy access and ground floor and not a remote location. This will be determined at the time or order. Any other delivery method is excluded from the item purchase / contract of sale. Non-standard delivery is therefore an auxiliary service which is to be arranged between yourself and a specialist carrier at your cost. In the event of complex delivery such off mainland; via stairs, crane, hoist and/or window/door removal – we will not reimburse such costs paid.

At the time of order, we reserve the right to decline delivery should the location be outside of our regular service area. In such case you will be able to complete purchase in store or arrange own collection at your cost, being exempt from classification of distance selling regulations. Your appointed carrier would be inspecting, approving and accepting the item on your behalf should you not wish to visit in person. The item will be made available for inspection at our showrooms or warehouse location.

Excellent
Based on 21 reviews
Mark M
2023-08-24
I didn’t buy a piano at the time because my plans have been uncertain for a while and it looks like I have to relocate soon but Chris was so attentive and accommodating that I plan to buy from him as soon as I am in a position to. Top notch service and expertise. Preparation is absolutely immaculate and to your taste if you choose to ask for it. Legendary attention to detail if you are buying - what else do you need to know?
Ian Howlett
2023-08-04
I bought a Yamaha YUS5 upright in 2013, and ten years on it’s still going strong, and is playing better than ever, with the tone developing nicely. The service I received at the time was fantastic, including having the showroom to myself to evaluate the pianos. The piano was set up perfectly, which probably helps to explain why I’ve had ten years of trouble-free enjoyment of an excellent instrument. Highly recommended.
Aris CHAN
2023-05-04
I've a piano finish speaker sent to Venables Pianos seeking for their help to repair it. They finished in two weeks and the damaged corners are like new now. Really professional and responsible.
Nathan Sealy
2023-04-07
Superb personal service. Couldn't recommend them more.
Leon Ashman
2022-02-15
Friendly Family business.
Linda Bitvus
2019-10-04
I have just purchased a Venables baby grand piano and am absolutely delighted with the service I have received.In the showroom I was allowed to play all the pianos freely and was given lots of helpful advice. The delivery was excellent and I am a very happy customer.Thank you very much.
Andrew B
2019-09-24
I purchased a Yamaha B3 silent from here 6 years ago and it is still a fantastic instrument. The customer service, help and advice given by Will and the team was exceptional.