Visit by informal appointment Mon-Fri 10am-4pm | Sat 10am-2pm

Piano Servicing

Servicing acoustic and hybrid pianos. Education, Domestic and Commercial piano servicing to upright, grand, silent and Disklavier self-play pianos. Servicing excludes repairs and materials which will be quoted for during the service and offered as necessary where possible.


Vacuum out, basic regulate, lubricate high friction areas, adjust pedals, voicing.


Vacuum out, wipe down frame and soundboard, reshape hammers, clean action with compressor, clean key tops, lubricate high friction areas, tighten action screws, regulate, adjust pedals, voicing.


Vacuum out, wipe down frame and soundboard, reshape hammers, clean action with compressor, clean cabinet, clean key tops, scrape sides naturals and blacken sides sharps, polish and lubricate balance rail pins, size/ease balance holes, polish and lubricate capstans, lubricate high friction areas, full regulate – (including level and dip keys, repetition springs, jack height and position), travel cast space hammers, adjust pedals, voicing, unacorda voicing.

Hybrid servicing (Silent and Disklavier Self-Play Pianos)

Available as above with requirement to remove and refit sensor units and calibrate post regulation.

Repairs, Materials, Partial Reconditioning

Joints in the action referred to as ‘centres’ may be sluggish or overly free and require repining. String replacement, hammer shanks and flanges, action levers, replacement felts are typical repairs required and may be carried out onsite. The action and/or keyboard may be taken away to our workshop facilities for more comprehensive repairs applying to a full set such as re-centering the hammer flanges or jacks, re-felting keyframe, re-bushing keys, replacing grand hammer shank rollers, replacing damper felts, hanging new hammers. Typically we will take string height readings to replicate at our workshop bench and re-regulate here after repairs to the action and before returning to then refit to the piano and fine regulate as necessary onsite. Installing a new set of bass strings or re-stringing the top 2 sections can be carried out onsite but over a period of days.

Scratched, dull or chipped gloss finish?

Comprehensive Piano Cabinet refinishing and repair service on polyester high gloss finishes.

If your car is in better shape than your grand piano… you need our exemplary piano detailing service!

Based on 21 reviews
Mark M
I didn’t buy a piano at the time because my plans have been uncertain for a while and it looks like I have to relocate soon but Chris was so attentive and accommodating that I plan to buy from him as soon as I am in a position to. Top notch service and expertise. Preparation is absolutely immaculate and to your taste if you choose to ask for it. Legendary attention to detail if you are buying - what else do you need to know?
Ian Howlett
I bought a Yamaha YUS5 upright in 2013, and ten years on it’s still going strong, and is playing better than ever, with the tone developing nicely. The service I received at the time was fantastic, including having the showroom to myself to evaluate the pianos. The piano was set up perfectly, which probably helps to explain why I’ve had ten years of trouble-free enjoyment of an excellent instrument. Highly recommended.
I've a piano finish speaker sent to Venables Pianos seeking for their help to repair it. They finished in two weeks and the damaged corners are like new now. Really professional and responsible.
Nathan Sealy
Superb personal service. Couldn't recommend them more.
Leon Ashman
Friendly Family business.
Linda Bitvus
I have just purchased a Venables baby grand piano and am absolutely delighted with the service I have received.In the showroom I was allowed to play all the pianos freely and was given lots of helpful advice. The delivery was excellent and I am a very happy customer.Thank you very much.
Andrew B
I purchased a Yamaha B3 silent from here 6 years ago and it is still a fantastic instrument. The customer service, help and advice given by Will and the team was exceptional.